Starter Kit

Can't see your Wiliot IoT Pixels? Try this:

1. Allow time for the Wiliot IoT Pixels to display.
   • The further tags are away from the bridge device the longer it will take for the tags to show up. If Single Band IoT Pixels are a couple of feet away, they can take up to two minutes to be seen, although it can also be a lot faster.
2. Double-check your bridge device is plugged in and operational.
   • The Dual-Band bridge should have a solid white light when powered on, with a blinking blue light that turns off a few seconds after being plugged in.
   • The Single-Band Bridge will have a faint green light in the small hole beneath the Wiliot logo once plugged in.
3. Set-up your Bridge device in the best orientation.
   • Both bridges perform best when orientated vertically, with the flat surface of the device facing outwards towards your Wiliot IoT Pixels.
   • The Dual-Band bridge needs to be “facing” your IoT Pixels, but the rotation of the plug doesn’t have an effect.
   • The Single-Band bridge performs best when the Wiliot logo is vertical, with the micro-USB port on the left-hand side of the device.
4. Keep the Wiliot App open on your iOS or Android mobile device, with Bluetooth and Location services enabled.
   • Pixels rely on a connection to the Wiliot Cloud, provided by the Starter Kit App, to decrypt, analyze, and make available their Wiliot data packets. If you haven’t already, make sure you’ve enabled Bluetooth and Location services for the Wiliot App in your mobile device’s settings, and that your smartphone is connected to the Internet, either via Wi-Fi or a cellular network.
5. Make sure your Wiliot App is updated to the latest version.
   • Check the App Store or Google Play Store to ensure your app is up to date.
6. Start with your IoT Pixels placed on an even plane within a meter of the bridge.
   • We start close and directly in front of the bridge so that there is maximum energy for the tag to harvest.
7. Make sure your IoT Pixels are stood up and “facing” the bridge device.
   • Wiliot IoT Pixels harvest optimally when placed vertically with the printed label facing the vertical surface of the bridge device, much like they would be when placed on a cardboard box or plastic tote.
8. Keep your Wiliot IoT Pixels on the cardboard samples, don’t remove them.
   • Pixels are specifically tuned for best performance on cardboard packaging and plastics, so the Pixels included in the Starter Kit come pre-placed on a sample of these materials. Different materials can affect the performance of the IoT Pixels.
9. Still not seeing your IoT Pixels?
   • Check out the Technical Forum and the Materials and Orientation Guides for more helpful resources and tips!

Troubleshooting:

1. I claimed my Pixels, but I still see the claim button visible though the process seems to have been completed. Is the Pixel claimed to my account now?
   • It may take several seconds for the ownership to propagate. Please pull down the tab at the top of the screen to force a refresh from the app
2. Why can I see only a few Pixels on the coffee cup and not all of them?
   • The Pixel at the bottom of the coffee cup may be more subject to interference of surrounding material, especially if they are placed on top of a desk. Please try to elevate the cup to create more free space between the energy source and the cup
3. I have emptied the cup, but the fill level still says “Full."
   • Fill level sensing is cloud-based, and it relies on the combined information coming from all three Pixels on the cup. It may take up to a few minutes before the algorithm converges to report the correct value. We are working to improve this latency.
4. I removed the cup lid and now the fill level never shows as full, even though I filled the cup to the brim. Why is that?
   • We recommend keeping all three Pixels mounted on the cup, as the cloud-based sensing engine relies on the information from them all to infer the fill level sensing value