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Asset "Coffee Mug" NOT showing up in app

Comments

7 comments

  • Connie Wu

    Hi Eric,

    Apologies that you're experiencing this issue. There is an issue with our backend and your Coffee Cup asset should appear now. For the Cardboard Sample assets, our team is currently working on a fix for those and it should be ready in 24 hours. I will confirm when it's fixed.

    Sorry again for the inconvenience!

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  • Eric Ragan

    Coffee mug can be seen now and it is measuring temperature and location, but not fill level? But it is good to see it working now.

    Thanks,
    Eric

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  • Connie Wu

    Hi Eric,

    Correct, our coffee cup asset only measures temperature and location. Your other cardboard sample assets should be working now as well.

     

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  • Eric Ragan

    Ok last question. My location does seem to be working. I have location services on my phone and allow the app to "always" have it, but the location still says unknown? This is the same for all pixels.

    Thanks,

    Eric

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  • Connie Wu

    Hi Eric,

    To see location, that requires additional set up by the user using our Platform if you want to enable this feature. You can follow the instructions here: https://support.wiliot.com/hc/en-us/articles/10325503857043-Cloud-Platform-Locations

     

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  • Eric Ragan

    So my locations setting is shaded out in the app so I can't click on it. Location services, on my iphone, are turned on "always" for the app and it still is shaded out. I tried my macbook and same thing. Is there something that needs to be turned on from your end to enable me to click and create a locaiton? 

     

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  • Connie Wu

    Hi Eric,

    Our location module is not ready in the app just yet. It will be ready to use in our next version.

    For our Platform, it should be ready to use. Can you please submit a ticket to support@wiliot.com with screenshots of what you see on your MacBook so they can further assist you?

    Thanks!

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