Asset "Coffee Mug" NOT showing up in app

Eric Ragan

• November 28, 2022 19:22
• Edited

So followed the instructional video, everything setup correctly on my end. I can see my bridge and see the pixels are sending data, but nothing under assets. I have struggled with this for about an hour and nothing seems to work correctly. I reside in Sweden, not sure why that would matter. 

Thanks,

Eric

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  Connie Wu

  • November 28, 2022 22:20

  Hi Eric,

  Apologies that you're experiencing this issue. There is an issue with our backend and your Coffee Cup asset should appear now. For the Cardboard Sample assets, our team is currently working on a fix for those and it should be ready in 24 hours. I will confirm when it's fixed.

  Sorry again for the inconvenience!

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  Eric Ragan

  • November 29, 2022 07:04

  Coffee mug can be seen now and it is measuring temperature and location, but not fill level? But it is good to see it working now.

  Thanks,
  Eric

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  Connie Wu

  • November 29, 2022 17:43

  Hi Eric,

  Correct, our coffee cup asset only measures temperature and location. Your other cardboard sample assets should be working now as well.

   

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  Eric Ragan

  • December 01, 2022 09:09
  • Edited

  Ok last question. My location does seem to be working. I have location services on my phone and allow the app to "always" have it, but the location still says unknown? This is the same for all pixels.

  Thanks,

  Eric

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  Connie Wu

  • December 01, 2022 17:54

  Hi Eric,

  To see location, that requires additional set up by the user using our Platform if you want to enable this feature. You can follow the instructions here: https://support.wiliot.com/hc/en-us/articles/10325503857043-Cloud-Platform-Locations

   

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  Eric Ragan

  • December 05, 2022 06:48
  • Edited

  So my locations setting is shaded out in the app so I can't click on it. Location services, on my iphone, are turned on "always" for the app and it still is shaded out. I tried my macbook and same thing. Is there something that needs to be turned on from your end to enable me to click and create a locaiton? 

   

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  Connie Wu

  • December 06, 2022 16:50

  Hi Eric,

  Our location module is not ready in the app just yet. It will be ready to use in our next version.

  For our Platform, it should be ready to use. Can you please submit a ticket to support@wiliot.com with screenshots of what you see on your MacBook so they can further assist you?

  Thanks!

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