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When can I expect to receive the Starter Kit I ordered?

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  • Rohin Parkar

    Hello Zach,


    I had ordered the Starter Kit on 23 November, 2021. When will I receive it. Is there a way to track the order? Following are the order details.

  • Gary Myers

    Can you share with me the status of my November order and shipping tracker?

      Gary Myers

  • Connie Wu

    Hi Rohin and Gary, 

    Orders placed in November will be arriving by the end of January. 


  • Marta Cagnotto
    when will order no.#229791 be delivered?
  • Connie Wu

    Hi Marta,

    There is currently a 2-3 week lead time for Starter Kits. Please expect your kit to be shipped sometime mid February.

  • Moonseon Lee


    My order number is 229820. What is the ETA for this order?

  • Connie Wu

    Hi Moonseon,

    Your order will be shipped out this week.


  • Robert Haubourdin

    Hello, I ordered a starter kit in January (Order # 229855) and am eagerly awaiting delivery. However, I haven't received an invoice for the payment. Where can I download the invoice please? 

  • Connie Wu

    Hi Robert,

    Your order is scheduled to be shipped out tomorrow. As for invoicing, at this time we are not yet set up for that for Starter Kits, which is why we only accept purchases directly from the Wiliot store via credit card. We are actively working to implement this functionality. Once we’re ready, we’ll post an update on our community forum here. If you want to make sure you’re kept up to date, please hit “Follow” on this post to get future updates. 

  • Sallie Strang

    When can I expect to receive my order:  

    Order #229868

    Thank you

  • Connie Wu

    Hi Sallie,

    Your order is scheduled to be shipped out tomorrow. When it is shipped, you will receive a confirmation email with the tracking number.


  • Markus Neumann

    Hi Wiliot team,

    what's the current lead time for the starter kits?
    When can I expect my order #230169 to be delivered?

    Thank you in advance,

  • Connie Wu

    Hi Markus,

    For Starter Kits, those are shipping within 24 hours of an order being placed,

    However, when I checked order #230169, it looks like that is an order for a Partner Kit, not a Starter Kit. For Partner Kits, those have a current lead time of 2-3 weeks.



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