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Starter Kit - See tags in iPhone app. Claim option is not visible/available

Comments

3 comments

  • Official comment
    Connie Wu

    Hi Willie,

    Apologies that you're experiencing these issues. I've raised a support ticket for you so we can collect more data to determine what is going on.

    Thanks!

  • Bharathi Natarajan

    Hi Support Team

    I am facing the same issue with my iPhone app (v1.7.6. build 1) and starter kit. Not been able to claim the coffee cup tags. Can you please suggest a solution here.

    Thanks!

    0
  • Connie Wu

    Hi Bharathi,

     
    When you click on "Account", can you please confirm if the "Pixels View" toggle is turned off? When this is off, it will give you the view where you can claim your Pixels.
     
    Thanks!

    0

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