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Communication between bridge and gateway

Comments

6 comments

  • Connie Wu

    Hi Willem,

    What gateway are you using? Is it a Fanstel gateway or are you using your phone as the gateway?

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  • Willem VanDerGaag

    Hi Connie, 

    This is using a Fanstel gateway!

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  • Connie Wu

    Hi Willem,

    Can you please provide a photo of your set up so we can help you troubleshoot?

    Thanks!

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  • Willem VanDerGaag

    The bridge and the gateway are in different rooms so a photo would elborate a lot I am afraid. Do the bridge and gateway need to have line of sight of each other? Thanks in advance!

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  • Willem VanDerGaag

    Furhtermore, when I do have communication between Bridge and Gateway (I have placed them closer together), I can only see 2 out of 7 pixels. In the below image I have placed the tags at 30cm intervals, the tags circled in red return a temperature. The tag closest to the Bridge is read approx. every minute and the tag further away irregularly(once every 10 min approx.). Is there something wrong with the setup as it is? All help would be greatly appreciated!

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  • Connie Wu

    Hi Willem,

    The bridge and gateway do not need to have line of sight but the bluetooth signal strength will drop if there are walls in between. 

    The bridge and the gateway are in different rooms so a photo would elborate a lot I am afraid. Do the bridge and gateway need to have line of sight of each other?

    As for your pictured set up, it is recommended to create more free space between the bridge and the tags which is explained in our Starter Kit Getting Started videos here. You can find a quick explanation in Step 2 around 2:04. You can also learn more about the ideal orientation in our Orientation video below the Quick Start videos.

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