Connie Wu

Total activity 141
Last activity January 05, 2023 13:39
Member since December 20, 2021 17:50

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Activity overview

Latest activity by Connie Wu

Connie Wu commented, December 28, 2022 01:16
Official comment
Hi Quan, In order to help you with this issue, we'll need more information and screenshots of the error you're seeing. Can you please send more info on what the error message is to support@wiliot.c...
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- Connie Wu
- December 28, 2022 01:16
- 0 votes
Connie Wu commented, December 06, 2022 16:50
Hi Eric, Our location module is not ready in the app just yet. It will be ready to use in our next version. For our Platform, it should be ready to use. Can you please submit a ticket to support@wi...
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- Connie Wu
- December 06, 2022 16:50
- 0 votes
Connie Wu commented, December 02, 2022 00:05
Hi Marc, Our article here can help answer your question: https://support.wiliot.com/hc/en-us/articles/360063888133-What-is-the-range-
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- Connie Wu
- December 02, 2022 00:05
- 0 votes
Connie Wu commented, December 01, 2022 17:54
Hi Eric, To see location, that requires additional set up by the user using our Platform if you want to enable this feature. You can follow the instructions here: https://support.wiliot.com/hc/en-u...
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- Connie Wu
- December 01, 2022 17:54
- 0 votes
Connie Wu commented, December 01, 2022 15:34
Hi Willem, For tag transfer requests, please send an email to support@wiliot.com with this info so they can further assist you. Thanks!
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- Connie Wu
- December 01, 2022 15:34
- 0 votes
Connie Wu commented, November 29, 2022 22:41
Hi Tony, You can learn more about the data our Pixels transmit here: https://support.wiliot.com/hc/en-us/articles/360025587633-IoT-Pixel-Ephemeral-ID-Format-Details
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- Connie Wu
- November 29, 2022 22:41
- 0 votes
Connie Wu commented, November 29, 2022 22:02
Hi Sudhanshu, If a Wiliot Pixel is not being energized, it will not be sending events to our Cloud. So if you are done using the Pixel, you can turn off your Bridge or move the Pixel far enough awa...
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- Connie Wu
- November 29, 2022 22:02
- 0 votes
Connie Wu commented, November 29, 2022 17:43
Hi Eric, Correct, our coffee cup asset only measures temperature and location. Your other cardboard sample assets should be working now as well.
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- Connie Wu
- November 29, 2022 17:43
- 0 votes
Connie Wu commented, November 28, 2022 22:20
Hi Eric, Apologies that you're experiencing this issue. There is an issue with our backend and your Coffee Cup asset should appear now. For the Cardboard Sample assets, our team is currently workin...
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- Connie Wu
- November 28, 2022 22:20
- 0 votes
Connie Wu commented, November 10, 2022 19:06
Hi Thomas, Our accuracy is in meters, not centimeters. Best, Connie
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- Connie Wu
- November 10, 2022 19:06
- 0 votes